Introduction
Welcome to Fasolyaa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe experience for your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Fasolyaa is a family Arabic audio platform designed for children and families. We understand the importance of protecting children's privacy online, and we are committed to complying with the Children's Online Privacy Protection Act (COPPA) and other applicable privacy laws.
Information We Collect
Information You Provide
When you create an account or use our services, we may collect:
- Account Information: Email address and password for account creation
- Payment Information: Processed securely through Apple App Store or Google Play Store (we do not store payment details)
- Communication: Information you provide when contacting our support team
Information Collected Automatically
We may automatically collect certain information when you use our app:
- Device Information: Device type, operating system, and unique device identifiers
- Usage Data: Features used, content accessed, and time spent in the app
- Log Data: IP address, access times, and app crashes/errors
🔒 Our Commitment to Minimal Data Collection
As indicated on the App Store, the developer does not collect any personal data from this app. We are committed to minimal data collection and prioritize your family's privacy above all else.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your subscription and payments
- Send you important updates about the app
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
- Comply with legal obligations
Children's Privacy
Fasolyaa is designed to be safe for children of all ages (rated 4+). We take children's privacy very seriously:
- We do not knowingly collect personal information from children under 13 without parental consent
- Our content is curated and teacher-approved to be appropriate for all ages
- We do not display targeted advertising to children
- We do not share children's data with third parties for marketing purposes
- Parents can review, modify, or delete their child's information at any time
If you believe we have inadvertently collected personal information from a child under 13 without proper consent, please contact us immediately at info@fasolyaa.com.
Data Sharing and Disclosure
We value your trust and are committed to protecting your privacy. We do not sell your personal information.
We may share information with:
- Service Providers: Third-party companies that help us operate our app (hosting, analytics, customer support)
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Fasolyaa, our users, or others
✓ No Third-Party Data Sharing
As stated on the App Store and Google Play, no data is shared with third parties for advertising or marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit using industry-standard protocols
- Access Controls: Strict access controls limit who can access user data
- Regular Audits: We regularly review our security practices
- Secure Infrastructure: Our servers are hosted in secure, compliant data centers
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your account and data
Portability
Receive your data in a portable format
To exercise these rights, please contact us at info@fasolyaa.com. You can also delete your account directly from within the app settings.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Account Data: Retained until you delete your account
- Usage Data: Aggregated and anonymized after 12 months
- Support Communications: Retained for 2 years to improve our services
When you request account deletion, we will delete or anonymize your data within 30 days, except where we need to retain it for legal purposes.
International Data Transfers
Fasolyaa is operated from the United Arab Emirates. If you access our services from other regions, please note that your information may be transferred to and processed in the UAE or other countries where our service providers operate.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.
Third-Party Links and Services
Our app may contain links to third-party websites or services (such as the App Store or Google Play Store). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top
- Sending you an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.